Frequently Asked Questions

City Hall lobby hours are 7 am to 4:30 pm Monday through Thursday, 7 to 11:30 am on Friday. Police Department lobby hours are 8 am to 4:30 pm Monday through Friday. When City Hall front entry doors are locked, please enter the lower level doors on the north side of the building to access the Police Department lobby. Parking is available in the Police Department lot off of Lexington Avenue. 

The City of Mendota Heights is serviced by the following:

• Electric and Gas Service - Xcel Energy, Customer Service Phone: 800-895-4999
• Water Service - St. Paul Regional Water Phone: 651-266-6350
• Sewer Service - City of Mendota Heights Phone: 651-452-1850

A list of rubbish haulers licensed by the City is available below. Please note that this list contains all rubbish haulers that are licensed in Mendota Heights. Starting in January 2022, recycling haulers must offer weekly pickup service to their residential customers in Dakota County. If you live in a townhouse, contact your association to determine who is contracted for your area. All Mendota Heights residents and businesses are required to have proper refuse disposal. Mendota Heights has an open hauling refuse system which means that residents and businesses contract directly with a licensed refuse hauler.

View a list of City Licensed Rubbish Haulers (PDF).

The City of Mendota Heights works closely with Dakota County to ensure that residents are able to take advantage of every opportunity to recycle. Learn more about what materials can be recycled in Dakota County.

When it snows more than two inches, Mendota Heights will issue a Snow Emergency and vehicles need to be off the street until the street is plowed full-width (does not matter if it is day or night).  Violators will may be cited and towed.

Parking is prohibited on any City street between the hours of 2 am and 6 am from November 1st to March 31st. The City of Mendota Heights strives to provide the highest level of service for the lowest possible cost for it citizens. The Winter Parking Ordinance assists plow drivers to clear streets to full width quickly and it increases the ability of your Police Officers to spot something unusual or out of the ordinary as they drive through our neighborhoods.

A property owner or lessee of the property may have a recreational fire without obtaining a permit by complying with the following regulations:

• Hours Fire to Be Extinguished:  Fire shall be extinguished within three (3) hours after start, but no later than 11 pm
• Materials Burned Restricted: Clean, dry wood only (no refuse, grass, leaves, logs over three inches (3”) in diameter, paper, garbage, trade waste or other combustibles).
• Size of Fire: Size shall not be more than three feet (3’) in diameter, nor shall the flames reach a height in excess of three feet (3’).  
• Location: No fire shall be within 25 feet of any building or structure.  
• Means to Extinguish: A means of extinguishment must be in the immediate area of the fire.
• Weather Conditions:   No fire shall be started or maintained in dry conditions or winds over 15 mph.
• Attendance Required: Recreational fires must be constantly attended by a competent person of at least 16 years of age and must be in constant attendance until the recreational fire has been extinguished.  
• Portable Outdoor Fireplaces: Portable outdoor fireplaces shall be used in accordance with the manufacturer’s instructions and shall not be operated within 15 feet of a structure or combustible material.  
• Authority to Restrict Fires: The code official has the authority to prohibit, suspend, or further restrict all fires should conditions warrant such action.  

If you have any questions regarding these regulations, call the Fire Marshal at 651-452-1850.

• Down street light - call Xcel Energy at 1-800-895-1999
• Down traffic light - call MNDOT Electrical Services at 651-725-2310
• Damaged city traffic/road sign - form or call Public Works at 651-454-4059
• Report a Pothole  - form or call Public Works at 651-454-4059
• Dead animal in the street - call Police Department at 651-452-1366 

Download and complete the authorization form (PDF). Return the form to City Hall located at:

1101 Victoria Curve
Mendota Heights
MN, 55118 
(Attention: Sharon)

After you complete and return the form to City Hall, your utility payment will be automatically withdrawn from your bank account on the due date. Banking and government regulations ensure that these transactions are safe.  If you find that this payment option does not work for you, you can stop it at any time. Please feel free to contact City Hall at 651-452-1850, if you have any questions. Please note - this is for residential customers only. 

If wastewater is backing up only when you are using water, the plug is likely in your service line and you should call a qualified sewer cleaning contractor to service the line. If wastewater is backing up when no water is being used in your building, the city sewer may be plugged and you should call the city immediately. When in doubt, call the city first during normal business hours, call Public Works at 651-454-4059, and after hours, call Dakota County Dispatch at 651-322-2323.

When in doubt, the best thing to do is to call the city at 651-452-1850 and ask to speak with the Building Official before beginning a project.

Cats are not required to be licensed, and effective January 1, 2020, dog licenses are no longer required. Microchip technology has become commonplace and is more effective than traditional metal licenses in reuniting pet owners with lost animals.   

Visit the Two Rivers Athletic Association website.

Independent School District 197 serves Mendota Heights, Eagan, Inver Grove Heights, Lilydale, Mendota, Sunfish Lake and West St. Paul. The School District's phone number is 651-681-2300.