After-Hour/Emergency Water Main Break Phone Number: 651-266-6868 ext. 2.
The City of Mendota Heights uses the funds collected from your quarterly sanitary sewer bill to operate, maintain, and upgrade the infrastructure that removes wastewater from your property. This money is also used to pay the Metropolitan Council to safely treat the wastewater at its regional treatment plant.
The sanitary sewer charge on your quarterly sewer bill is based on your first quarter (January, February, March) water consumption. Water usage during this quarter is typically the lowest of any of the other quarters. Your usage is reviewed on a yearly basis after first quarter, and that is how you will be billed for the following four quarters. The base quarterly charge is $25.64 for sanitary sewer and properties are billed $4.67 per unit of water consumed (100 cubic feet per unit). The average home uses 14 units (1,400 cubic feet) of water per quarter.
The storm sewer charge on your quarterly bill finances improvements to the storm sewer system, as well as regulatory reporting and compliance activities. The storm sewer charge is $15.00 per quarter for residential accounts.
Commercial, industrial and institutional uses are charged based on the size of the property as follows:
|Residential (R-1, R-2)||$15Acre |
Residents can pay their quarterly sewer bills electronically. To sign-up download and complete the authorization form (PDF). Return the form to:
1101 Victoria Curve
Mendota Heights, MN 55118
Attention: Sharon Hinze
After you complete and return the form to City Hall, your utility payment can be automatically withdrawn from your bank account on the due date. Banking and government regulations ensure these transactions are safe. If you find that this payment option does not work for you, you can stop it at any time. Please feel free to contact City Hall at, 651-452-1850, if you have any questions.
The St. Paul Regional Water Services provides water to Mendota Heights. St. Paul maintains the water lines and hydrants and bills its customers directly. Contact St. Paul Water at 651-266-6350 for information regarding service and billings.
If you are a new homeowner, you need to change the sewer service account from the former owner's name to yours. To do this, please call City Hall at 651-452-1850.
If you have a problem with your sewer line, contact Public Works at 651-454-4059 between 7 am and 3:30 pm. Outside of those hours, you can report an emergency to the Dakota Communication Center at 651-322-2323 and they will contact one of the City's Public Works employees to resolve the problem. If you notice water in the street that could be from a water main break, please call the St. Paul Regional Water Services dispatcher at 651-266-6868.
If wastewater is backing up and no water is being used in your building, the City sewer may be plugged and you should call the City immediately. When in doubt, call the City first. During normal business hours, call the Public Works Department at 651-454-4059. After hours, call the Dakota Communications Center at 651-322-2323.
If wastewater is backing up only when you are using water, the plug is likely in the service line and is the responsibility of the property owner. A qualified sewer cleaning contractor should be called to service the line. The property owner is responsible for maintaining the sanitary sewer service from their building up to and including the connection to the main sewer line.
The quarterly base fee for metered residential and commercial service will decrease and no longer include discharge, while the usage rate will increase from $3.50 to $4.67 per 100 cubic feet.
For multi-family properties, each unit will pay a separate base fee just like a single-family home does. Unmetered accounts will pay a flat rate based on meter size. The late fee will change from a flat fee of $4 to 5% of your total bill and the grace period for late payments will increase from 21 to 30 days.
Why are Rates Changing?
Charge more equitably for usage. Every user will pay the same base rate to help cover the City’s fixed costs to sustainably operate the system. The new usage rates will ensure everyone pays their fair share for system usage.
Simplify the billing system. The City currently maintains multiple billing rates for different property classes. The new rate structure will treat everyone equally.
Promote water conservation. The new rate structure means that you will only pay for what you discharge. The less you discharge, the less you pay.
Keep pace with expenses. The new rates will ensure the City has adequate funding to pay for the system’s current and future capital and operational needs.